Refund Policy

1. Overview

This policy describes when Solto may refund money you paid through our platform. Card payments are processed by Stripe; refunds return to the original payment method when possible.

2. Subscription (Premium) refunds

If you subscribe to a Premium plan (monthly or annual), you can cancel renewal from Profile and Subscription at any time. You normally keep Premium benefits until the end of the billing period you already paid for.

If you believe you were charged twice by mistake or the subscription failed to activate after successful payment, email app@getsolto.com with your account email and the payment date. We will investigate and refund eligible charges.

3. Listing and bid fees

Per-listing and per-bid fees are generally non-refundable once the listing goes live or the bid is placed, because those actions consume platform resources and may affect other users.

We may make an exception if we confirm a duplicate charge, a clear technical error on our side, or fraud. Each case is reviewed individually.

4. Disputes and chargebacks

If you open a chargeback with your bank, we may pause your account until the dispute is resolved. We encourage you to contact app@getsolto.com first so we can fix billing issues without involving the bank when possible.

5. How to request a refund

Send an email to app@getsolto.com with your registered email address, a short description of what happened, and any receipt or transaction reference. We aim to reply within a few business days.

6. Changes

We may update this Refund Policy from time to time. Material changes will be reflected on this page with a new "Last updated" date.